Chatbots Development Agency
We develop and maintain state of the art Chatbots and Conversational User Interfaces across all industries, platforms and sectors .
Botagency.net is a chatbot development agency that caters to the needs of its continuously growing international customers base who are seeking to build for their brands innovative, engaging and highly converting automated and interactive digital communication channels AKA Chatbots or Conversational User Interfaces, that have for a sole purpose to automate repetitive and tedious tasks, therefore cutting off expenses hugely, closing more sales and realizing more profits.
The below stats should tell you everything you need to know: chatbots are coming, consumers are expecting them, and they deliver amazing results!
From Business Perspective:
A survey by Mindbrowser showed that the majority of businesses (85%) heard about chatbots for the first time in 2015 and 2016. And 96% of businesses believe chatbots are here to stay.
80% of decision makers say they plan to use chatbots for their businesses by 2020. Those are businesses spread across all industries and sectors.
90% of bank related interactions will be automated by 2022.
USD 4.5 Billion is the amount expected to be invested in chatbots by 2021.
35.2% is the expected compound rate of the chatbot market growth between years 2016 and 2021.
From Customer Perspective:
Customer’s perception of chatbots is very positive. In a survey by LivePerson, 89% of global consumers rated their overall perception of bots as “positive” or “neutral”, as long as they could solve their problem.
In fact, 40% of consumers don’t care whether a chatbot or a real human helps them, as long as they are getting the help they need.
84% of messages sent through a chatbot are read by its user.
In general, over 60% of consumers believe businesses should be available, contactable and responsive through messaging applications.
63% of consumers say they message more with businesses than they did two years ago, 67% of them expect to message more with businesses over the next two years and 53% say they are more likely to shop with a business they can contact via a chat or messaging app.
And 95% of consumers believe 'customer service' is going to be the major beneficiary of chatbots. Marketing and sales are on second place.
Did you know that according to a study by Aspect, 49% of consumers would rather conduct all their customer service interactions via text, chat, or messaging?
Be connected with
your customers 24/7
Short response times
to customer requests
Consistent and uninterrupted
Infinite amount of general
and specific knowledge
Handles thousands of parallel requests and inquiries at the same time
By 2020, 85% of Customer Interactions will be Managed Without Humans!
Don't let your business drags behind! What are you waiting for?
The ecommerce and retail sale space has begun using chatbots in a number of ways that are quickly adding dollars to their bottom line. Marketers and ecommerce stores are using bots as an email substitute, for their sales funnels, for content gamification, relationship marketing and others. Chatbots are increasing sales through upsells, abandoned cart follow ups, lead generation and increased retention rates.
The bots are a blessing for the data-intensive insurance industry. With the advisory bots, insurance companies can transport their services into the next age. The automated interlocutors answer all customers’ questions such as manage claims quickly and efficiently, deliver personalized quotes, simplify ordinary tasks like account updates and payments, offer relevant coverage and care advice and solidify long-term relationships between provider and policyholder.
These are HUGE Savings and the trend will only increase. According to an IBM survey 65% of US millennials prefer going online to get support, rather than speak to staff in-store, so it's clear that there is an appetite, for this technology and businesses can benefit in really big way. Customer service chatbots can handle tasks such as internal helpdesk, FAQ automation, confidence scores & customer service with a handoff to agent.
Chatbots are slowly becoming a big hit in the hospitality and travel industry. They are beginning to offer a higher-end user experience at a lower price point. One the biggest wins for bots are that they increase customer satisfaction and brand loyalty while lowering costs via automation. Big boys in travel, tourism and hospitality that are already using bots include Snap Travel, Marriott, KLM, Wynn and Waylo.
Fintech has begun disrupting the financial services and chatbots are the latest medium to fuel the disruption. According to Gartner, consumers will manage 85% of the total business associations with banks through Fintech chatbots by 2020. Many of the top banks and financial institutions such as Bank of America, Chase, Visa, Mastercard Capital One, American Express, Ally Bank, Barclays, Paypal already have bots integrated into their day to day operations.
One of the most exciting verticals for chatbots is recruiting and human resources management. Bots are helping at each step of the employee lifecycle and in the process decreasing HR head counts, decreasing costs and improving employee engagement. Bots are automating almost all aspects of HR such as recruiting, pre-screening, employee training and development as well as HR resources and documents.
Many realtors are already interested in capitalizing on the chatbot technology. Thanks to the rise of chatbots, realtors can now provide the right information anytime! With the use of a chatbot, website visitors can easily ask about any property instead of searching for information online. Real Estate chatbot uses include collecting information on inquiry, scheduling property viewing and offering 360 degree virtual walk-through of the property.
Education bots applications may include answering questions about deadlines, lesson plans, and curriculums, issuing educator evaluations and streamline the data analysis process, helping teachers stay current on new standards and assessments, helping students understand difficult concepts, assisting with the filing of applications, accepting tuition payments, assigning course schedules, providing answers to hundreds of commonly-asked questions.
Healthcare chatbots currently seem to be a mix of both patient-only (apps that help a patient track and make sense of health data) and patient-clinician applications (apps that connect the two groups, for diagnosis, treatment, pharmaceutical, etc). Healthcare bots can be conversational similar to a Nurse / Caregiver, can be a good listener such as a Therapist / Counsellor, or can be simply available in the case of a Secretary / Clerk.
An analysis is done to determine how a chat Bot can help your business and a strategy is prepared according to your business goals.
Our team develops and deploys your chat Bot across all agreed on digital channels such as your website and / or Facebook messenger account.
We provide reliable support and regular maintenance services to further enhance the communication with our loyal clients.
TAKE YOUR BUSINESS TO THE NEXT LEVEL!
THE POWER OF CHATBOTS CAN TRULY REDEFINE THE WAY YOU DO BUSINESS!